Support
Write to info@wonderlyseries.com. A person reads it, usually within a day.
Signing in
- Sign in with Apple, with Google, or with your email address. Email sign-in sends a six-digit code (on the website, sometimes a link).
- No email? Check the spam folder. The sender is Wonderly at wonderlyseries.com. Codes expire after ten minutes and work once.
- A few requests per address per hour are allowed. If you hit the limit, wait an hour.
- Still stuck? Email support from the address you are trying to use, and it will be sorted out by hand.
A chapter will not play
- Chapters stream, so they need a network connection. The video plays with the narration; turn your phone sideways in the app to watch it full screen.
- If a chapter stops partway, reopen it and press play. Your position is saved on the server, so you resume where you stopped on any device.
- The first three chapters of every show are free, with no account. From chapter four, signing in gives you free listening minutes every day, and any chapter can be unlocked for 10 coins.
- Signed in, you also get 30 free minutes a day on later chapters. They reset at midnight where you are. When they run out the chapter pauses and waits for you; unlock it with coins to keep going now.
- Some chapters are not yet narrated in every language. They play in English until they are, and the player says so.
Coins and purchases
- Coins bought on the website, the iPhone app or the Android app all go to the same account and work everywhere.
- If coins did not arrive after a purchase, reopen the app or reload the page; a confirmed purchase is credited automatically. If they are still missing, email support with the time of purchase.
- Refunds: App Store purchases at reportaproblem.apple.com, Google Play purchases from your Google Play order history, website purchases by emailing support.
Deleting your account
On the website open Account, or in the app open Profile, and choose Delete account. It permanently removes your email address, sessions, saved shows, listening progress and playback events. Unused coins are lost. It is immediate and cannot be undone. If you would rather someone did it for you, email info@wonderlyseries.com.
Accessibility
Every chapter has a full transcript on its page. If something about the player is hard to use with a screen reader or at a larger text size, email support and describe what happened. Those reports get fixed rather than filed.
Credits
Profile avatars are made with DiceBear: “Big Smile” by Ashley Seo (CC BY 4.0), “Bottts” by Pablo Stanley, and “Thumbs” by DiceBear (CC0).
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